Sports 5's Terms & Conditions — Complete Guide

Sports 5 is an online gaming platform built specifically for players in Bangladesh. These Terms & Conditions ("Terms") form a legal agreement between sports 5 and its users. They have been written in Bengali to ensure all users can understand them with ease.

By accessing the sports 5 platform, creating an account, or using any of our services, you agree to abide by these Terms and Conditions. We reserve the right to update these terms at any time, and users will be notified of any changes.

Age Restriction

Only individuals aged 18 or above may register on the sports 5 platform. We are committed to protecting minors from gambling. Any proven irregularity in age verification will result in immediate account closure and forfeiture of all balances.

To create an account on sports 5, you must provide accurate and up-to-date information. Opening an account with false details is a direct violation of these Terms & Conditions and may result in account termination.

One account per person

Each person may hold only one account on sports 5. If multiple accounts are found belonging to the same individual, all accounts will be closed and all bonuses forfeited. Operating multiple accounts from the same IP address or device is strictly prohibited.

KYC Verification Process

Before making a withdrawal, or upon request by sports 5, you will be required to complete KYC (Know Your Customer) verification. The following documents may be needed:

• Scanned copies of both sides of your National ID (NID) or passport
• Proof of current address (utility bill or bank statement)
• Payment method verification documents (bKash/Nagad screenshot)
• Selfie with ID document (if required)

Financial transactions on sports 5 are fully secure and fast. We support a range of popular Bangladeshi payment methods including bKash, Nagad, and Rocket. Every transaction is processed through encrypted channels.

Deposit Rules

• Minimum deposit amount: ৳100 BDT
• Deposits are generally credited to your account within 5 minutes
• Deposits must be made from your own payment method only
• Deposits from third-party accounts are strictly prohibited
• If a deposit fails, contact support with your payment method details and reference number

Withdrawal Policy

• Minimum withdrawal amount: ৳300 BDT
• Withdrawals can only be made to a verified payment method
• Payments processed within 5–15 minutes for KYC-verified accounts
• Winnings from bonuses must meet wagering requirements before withdrawal
• A maximum daily withdrawal limit may apply — contact support for details

Sports 5 offers a variety of bonuses and promotions, each with its own specific terms. Please read the relevant conditions carefully before claiming any bonus.

General Bonus Terms

• This bonus can only be claimed once (per person/household/address/IP)
• Each bonus has its own individually specified wagering requirement
• Withdrawals cannot be made directly from bonus balance
• Not all games may be available to play with a bonus — specific game restrictions apply
• Bonus validity is typically 7–30 days — full details are specified in each offer
• Bonuses may be forfeited if unusual betting patterns are detected

Welcome Bonus

A welcome bonus is available to new members on their first deposit. To claim it, a minimum deposit amount is required and specific wagering conditions must be met. The welcome bonus can only be claimed once per new account.

All games on sports 5 are powered by third-party audited RNG (Random Number Generator) technology, meaning every outcome is entirely random and impartial — no result is predetermined or manipulated in any way.

Betting Rules

• Once a bet is confirmed, it cannot be changed or cancelled
• If a game is interrupted due to a technical issue, sports 5 will provide an appropriate resolution
• Bets will be refunded if a match or event is cancelled
• sports 5 reserves the right to change odds in Sports Betting
• Bets involving incorrectly displayed odds may be voided or adjusted

Live Betting Special Rules

Odds change rapidly during In-Play or live betting. The odds displayed at the time a bet is confirmed will be treated as final. sports 5 is not liable for disconnections or page load failures — however, if you experience such issues, please contact support and we will do our best to assist you.

Sports 5 is committed to maintaining a fair and safe gaming environment. The following activities are strictly prohibited on this platform and will result in permanent account closure.

• Creating multiple accounts or using another person's account
• Using multiple identities to abuse bonuses
• Using the platform for money laundering or any illegal financial transactions
• Manipulating games through hacking, scripts, or bots
• Colluding with other users to manipulate outcomes
• Exploiting system bugs or errors for personal gain
• Impersonating sports 5 staff
• Harassing other users or engaging in abusive behaviour

Sports 5 reserves the right to suspend or terminate accounts without prior notice in the following circumstances. These decisions are made in the interest of the platform's overall security and fairness.

Reasons for Account Suspension

• Providing false or incomplete information during KYC verification
• Suspicious transactions or unusual betting patterns
• Evidence of involvement in prohibited activities
• Due to legal requirements or regulatory authority directives
• If an account has been inactive for an extended period (more than 12 months)

Account closure requested by the user themselves

You may request to close your account at any time by contacting support. You will be given the opportunity to withdraw any valid balance before the account is closed.

Sports 5 takes the protection of your personal information very seriously. Any data we collect is used solely for service delivery, KYC verification, and meeting legal obligations. Your information is never sold to third parties.

• All data is secured with 256-bit SSL encryption
• Payment details are never stored on our servers
• You have the right to request access to or deletion of your data
• You can opt out of marketing communications at any time

For more details, visit our Privacy Policy View page.

Sports 5 believes gaming should be entertainment — not a burden. We encourage all users to play responsibly and provide responsible gaming tools as part of these Terms and Conditions.

• Set deposit limits, loss limits, and session limits
• Use the self-exclusion option — available from 1 day up to 5 years
• Keep Reality Check Notifications Enabled
• Avoid placing further bets in an attempt to recover losses
• If you need professional help, please let our support team know

For more details, visit our Responsible Gaming View page.

Sports 5 provides its services on an "as is" basis. sports 5 accepts no liability for the following:

• If a game is interrupted due to an unstable or lost internet connection
• If data is lost due to an issue with the user's device
• In the event of a technical error in a third-party provider's game
• Losses resulting from the user sharing their own login credentials
• If the service is interrupted due to force majeure events such as natural disasters or government directives

If you have a dispute or complaint, please contact our customer support team first. We take all complaints seriously and are committed to reaching a fair resolution.

Steps to Submit a Complaint

• Step 1: Submit a detailed complaint via live chat or email
• Step 2: The support team will provide an initial response within 48 hours
• Step 3: Complex issues will be resolved within 7 business days
• Step 4: If you are not satisfied with the resolution, you may appeal to a higher authority

You can also reach us directly by email: support@sports5.ws

Sports 5 reserves the right to update these Terms & Conditions at any time. Users will be notified in advance of any significant changes via email or through the platform.

• The date of any changes will be noted at the top of the page
• Continued use of the platform after any changes constitutes acceptance of the updated terms
• If you do not agree to the updated terms, you will have the option to close your account
• We always set our terms with the best interests of our users in mind